At Netflix, we are committed to protecting the security and privacy of our subscribers. We also believe that law enforcement authorities play an important role in keeping our society safe. We have a team of dedicated professionals within our legal department who evaluate each request to ensure responses are in accordance with our policies and applicable law.

We encourage authorities to submit their requests via the Netflix Law Enforcement Portal. The portal enables authorized law enforcement agents or government officials to securely communicate, submit requests, view the status of submitted requests, and download the responses from Netflix. Acceptance of legal process via the portal is for convenience and does not waive any objections, including lack of jurisdiction or proper service.

I'm having difficulties creating an account or logging in to the Netflix Portal using my email address

Error message: At this point, we are not addressing any inquiries from email addresses ending with @example.com

A valid government-issued email address is required to create an account and access the portal. If you are seeing this error with your government email address, please send a message from that email account to leportalsupport@legal.netflix.com explaining the situation so that we can further review it.

Error message: This email already exists

Are you using a shared email address? If you are, please replace it with your own government-issued email address. For security and usability reasons, our portal was designed for individual use per account.
If you saw this message during the account creation process it means that you or someone with access to the email address in question has already created an account. If this is your email account but you don't know the password to login to the portal account, please click on the "Reset Password" button. You will receive an email with instructions on how to reset your password and a link to login.

I have an emergency situation. How do I submit a request?

Netflix may disclose limited and specific information to law enforcement in response to an Emergency Disclosure Request, under a good faith belief that there is an existent circumstance involving an imminent danger of death or serious physical injury to any person, insufficient time to obtain proper legal process, and the disclosure information without delay can assist in averting that harm.

You can submit emergency disclosure requests through the Netflix Law Enforcement portal.

After you login and submit your registration information, you will have the option to submit an emergency request. Please, follow the instructions and provide as much information about the emergency as possible. This allows us to better evaluate the situation and avoid delays in the processing time.

I submitted a request to create an account but I haven’t heard back from Netflix. What should I do?

Once we verify you are a law enforcement agency, you’ll receive a link in the email provided during the registration process. Through this link, you will be able to create a password and activate your account. Please ensure that you entered your correct government email address since typos may prevent you from receiving the activation link. In case you do not receive the link, try checking your spam folder. Additionally, note that your IT department may help resolve common issues and we highly encourage you to reach out to them to ensure emails coming from AccountManagement@partner.netflix.com are cleared.

Browsers:

Recommended: Chrome, Safari, Microsoft Edge Also supported: Firefox, Internet Explorer IE11

The Netflix Portal can be accessed through desktops, laptops, tablets, and mobile.

Still experiencing issues?

Please submit your question by clicking “Contact us” on the home page.